Monthly Archives: May 2011

Women Leaders Take Responsibility for Change

One afternoon in Atlanta a few years ago, I had the opportunity to listen to a keynote delivered by Bernice King, the youngest daughter of the late Martin Luther King, Jr. She championed that we are in the midst of … Continue reading

Posted in Entrepreneurial Insights & Observations | Leave a comment

How Zombies Can Save Your Business

Today is the Rapture. The world as we know it was supposed to end at 6 p.m., but here I am writing at exactly the designated hour, and I am still very much a citizen of Planet Earth. However, I … Continue reading

Posted in Entrepreneurial Insights & Observations | Leave a comment

Universal Customer Service Philosophies That Don’t Discriminate

Today at NAWBO’s Midwest Regional Leadership Summit, we got a “two-fer.” The leadership training was superb, and the luncheon keynote speaker Elda Macias, director of market segments at Ameriprise Financial, delivered a simple but powerful customer service message. She started by asking … Continue reading

Posted in Uncategorized | Leave a comment

Universal Customer Service Policies That Don’t Discriminate

Today at NAWBO’s Midwest Regional Leadership Summit, we got a “two-fer.” The leadership training was superb, and the luncheon keynote speaker Elda Macias, director of market segments at Ameriprise Financial, delivered a simple but powerful customer service message. She started … Continue reading

Posted in Entrepreneurial Insights & Observations | Leave a comment

Mothers Mean Money – and Lots of It!

We hear a lot these days about the economic force of women – whether it’s the numbers reflecting how women-owned business owners outpace their male-owned counterparts, the growing decision-making influence of women on consumer products, or the increasing trend of … Continue reading

Posted in Entrepreneurial Insights & Observations | Tagged , , | Leave a comment